Current average attrition rates (see http://www.bpoindia.org/research/attrition-rate-big-challenge.shtml; http://www.blonnet.com/2005/10/05/stories/2005100500271100.htm) are:
US 42%
Australia 29%
Europe 24%
India 18%
Global Average 24%
With attritions rates for BPO industry topping 50% in India and 70% in US. These data are claimed to be from NY Times but I could not verify them, at least the average for India looks suspiciously low.
ALL OF THIS TRANSLATES INTO ONE SIMPLE STATEMENT: THE LOYALTY OF EMPLOYEES IS DEAD (worldwide, by the way.) It's same like the loyalty of consumers died a decade+ ago. Compare with your own everyday experience: you can see a lot of great INTRODUCTION offers from service providers especially telecoms, insurance and financial institutions but there are a few, if any, RETENTION offers.
It is impossible to enjoy idling thoroughly unless one has plenty of work to do. There is no fun in doing nothing when you have nothing to do. Wasting time is merely an occupation then, and a most exhausting one. Idleness, like kisses, to be sweet must be stolen. - Jerome K. Jerome
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